Bring Order to Service Chaos — Built for Machinery Businesses.
EngiFlow360 keeps your service team moving — connected to tickets, machines, AMCs, and spare parts, every step of the way.
Why a Machinery-Specific Service Platform?
Generic helpdesk tools treat every ticket as a standalone issue. Machinery service is different — every ticket connects to a specific machine's warranty status, AMC contract, and service history. EngiFlow360 links service tickets directly to machine data, so your team always knows whether a job is under warranty, covered by AMC, or billable — before the engineer even reaches the site.
You Service
Dispatch
Tracked
Billable Visits
Complete Service Command
Replace chaos with a structured, intelligent system designed for machinery service.
How Do Service Managers Get a 360° View of Every Machine?
Forget spreadsheets. Get a 360° view of every machine's life—installation date, warranty status, AMC coverage, parts history, and past tickets, all in one click.
- Asset History: Full timeline of repairs and parts.
- Access: Scan QR code to view machine details.
How Do You Know Where Every Service Job Stands?
Know exactly where every job stands. Assign the right engineer to a breakdown and track visit status — En Route, At Site, Completed — in real time.
How Are Service Tickets Captured and Assigned?
Capture service requests from every channel — email, web portal, website, and WhatsApp — into one centralized queue, auto-assigned by territory or machine type.
How Does EngiFlow360 Ensure Every AMC Contract Gets Renewed on Time?
Every AMC contract is tracked with expiry alerts sent before the deadline — so your team reaches out first, renewals never slip through, and every service visit is correctly marked as free or billable.
How Does EngiFlow360 Stop Revenue Leakage on Out-of-Warranty Machines?
Before your engineer starts the job, EngiFlow360 tells you exactly whether the machine is under warranty, covered by AMC, or billable — so your team never services a machine for free by mistake.
Our Engagement Process
How we ensure meaningful digital transformation.
Ticket Logged
Complaint received via App, Email, or Portal.
Triage
Auto-assigned to nearest engineer.
Site Visit
Engineer attends & logs updates on mobile.
Resolution
Digital service report confirmed by customer.
Closure
Ticket closed & customer feedback collected.
Frequently Asked Questions
Tickets can be raised via app, email, or customer portal, and are automatically assigned to the nearest or most relevant engineer based on territory or machine type — no manual sorting needed.
The system tracks every AMC contract and alerts your team before expiry, so renewals are never missed and revenue isn't lost to forgotten contracts.
Yes. Warranty status is validated instantly against each machine's record, so your team never ends up servicing an out-of-warranty machine for free by mistake.
Engineers log visit status, work done, and parts used directly from their mobile device — giving the office real-time visibility into every job's progress.
Yes. Every machine has a full timeline — installation date, warranty status, AMC coverage, parts history, and past tickets — accessible in one view, including by scanning a QR code on-site.